“So empowering and safe”
“I first met my court outreach support worker who supported me with my protection order hearing. I honestly would not have been able to get through it without her. She met me for one-to-one’s for more support after that court hearing and I also got involved in the support group. I cannot begin to explain the impact of the support I received. Nobody else got it. Family rallied around but some friends walked away. I was an absolute mess and only for ANU, I have no doubt that my life would not be as good as it is today. Their knowledge, compassion and strength pushed me. The support group meeting other women in similar situations was so empowering and safe.”
“Lovely and so helpful”
“The team are lovely and so helpful towards my issues.”
Feeling supported
“The team were so helpful with me getting my domestic violence orders. As a woman from a different country with no family here, I felt very supported. They were very kind and understanding and walked me through everything.”
Getting my domestic violence orders
“The outreach support workers were very helpful with me getting my domestic violence orders… Each staff member knows their job. There’s always a listening supportive ear in times of much distress and turmoil. The team were very helpful and made it straight forward for me. Thank u!”
Support with my Protection Order hearing
“I first met my outreach support worker who supported me with my protection order hearing. I honestly would not have been able to get through it without her. After the court hearing, I was put back in touch with the outreach team for more support.
“Always there to take my call”
“My outreach support worker was always there to take my call or text when I needed and still is. I would never have got to where I am now without her help and the time she was able to give me.”
Understanding and supportive
“From day one, I have received so much support in many different ways. The team couldn’t have been nicer more understanding or supportive”.
“Helping me on my journey”
“My outreach support worker has been a huge support to me. She was so informative and a huge guidance helping me on my journey. She was able to liaise with other organisations in regard to housing and supported me fully attending court. I am forever grateful for all her help.”
Feeling safe and empowered
“My outreach support worker was always very considerate and helpful and I’m extremely grateful to her. She gave me kindness, empathy and information, which I needed to help me feel safe and empowered.”
“Great support when I needed it most”
“I’ve felt looked after by the outreach team since day one. They’ve each been such great support when I needed it most and have linked me in with other services to help support my family.” “Wonderful staff, very caring and great at listening.” “Very supportive without being intrusive.”
“The team helped me find my voice.”
“The team helped me to find my voice, find my confidence and get back to a point where I could trust my instincts. At every stage, the team supported me and empowered me in making my own decisions. I cannot thank the team enough for everything they have done in supporting me and in turn allowing me to support my children.”
“I’ll be grateful forever.”
“There are no words to say how hopeless I felt. My outreach support worker was fantastic and so was the court accompaniment I received. I’ll be grateful forever.”
Confidence to make major changes in my life
“My outreach support worker has been so supportive. She gave me confidence to be able to make major changes in my life. The youth outreach service has been fantastic as well. I’m so appreciative of their support of my children during this time of huge upheaval.”
“Patient, warm and non-judgemental”
“The staff were amazing from my first meeting right up to the day I got my safety order. The support given to me was excellent. My key worker was extremely patient, warm and non-judgemental. Even just being able to say what’s going on out loud to someone is therapeutic.”
“Much stronger than I was before”
“My outreach support worker was with me from the beginning. Her help, good words, understanding and support have been priceless. She was extremely caring, nice, approachable and understandable. She could see things and feelings through. I am very sad to be losing her, but she made me stronger than I was before. I will miss her a lot.”
“Always on the other end of the phone”
“I have been linked in with Haylie for over 1 year, I have also have interactions with Sam and Marion from Barnardos. These women have been a huge part of my healing. Their help and advice has given me strength and confidence to fight throughout everything that happened during the past year. I would never have been able to deal with the situations that arose without Haylie. She is always on the other end of the phone whenever I have needed her.”
“Staff were extremely supportive”
“I was given appointments and plenty of time at each appointment. Staff were extremely supportive, attentive and empathetic.”
“Very supportive and very helpful.”
“Lizzie was my support worker, and she did an amazing job. She was very supportive and very helpful.”
“Amazing ladies to work with”
“Helpful, professional, private, trustworthy, safe. Amazing ladies to work with, so supportive and easy to talk to.”
Keeping my mind at ease
“I found the team very helpful. They helped keep my mind at ease. I’m so grateful for the support. Thank you so much. Without my outreach support worker, I might not have been able to make the changes I needed to make.”
“Staff were extremely supportive”
“I was given appointments and plenty of time at each appointment. Staff were extremely supportive, attentive and empathetic.”
“Amazing advice”
“I met with my outreach support worker on several occasions and could not have been happier. She was so supportive and gave me amazing advice. She was never judgemental, just understanding. I know she is always there a phone call or a text away, that just means the world to me.”
“Very supportive and very helpful”
“Lizzie was my support worker and she did an amazing job, she was very supportive and very helpful.”
“Extremely helpful and reassuring”
“Very kind and welcoming” “Extremely supportive”
“Always there to listen”
“My outreach support worker was incredibly helpful. Always there to patiently support. She offered me great advice and was always there to listen.”
Support group was empowering and safe
“I cannot begin to explain the impact of the support I received. Nobody else got it. The support group meeting other women in similar situations was so empowering and safe.”
“Supportive and efficient”
“The team have been very supportive and efficient at answering the phone and returning calls whenever I’ve needed them.”
“Hayley helped me with everything”
“If it wasn’t for Hayley I wouldn’t of had the strength at times to follow through with the charges. The court system and the guards are very hard to navigate and understand. Hayley helped me with everything and made it so I understood. Her advice and having her to talk to meant so much to me, she has no idea.”
“Always on the other end of the phone”
“I have been linked in with Hayley for over a year, I have also have interactions with Sam and Marion from Barnardos. These women have been a huge part of my healing. Their help and advice has given me strength and confidence to fight throughout anything that has happened the past year. I would never have been able to go into situations that have arisen without Hayley. She is always on the other end of the phone whenever I have needed her.”
